Printing with Tandym is about more than sending a job to a print supplier.
We work in partnership with you, as is the Tandym Way to guarantee you exceptional quality printed product, excellent customer service and peace of mind.

We are committed to delivering exceptional quality product for our clients and their customers
Tandym has invested in the best technology available and implemented a strict quality control system as part of our commitment to quality.

Tandym Print’s quality management system is based on the international Standard ISO 9001, and our team is committed to continually improving the effectiveness of our system by means of constant review and appraisal.

We are in the process of becoming ISO 9001 certified. Securing our certification is a priority for the business and has been a significant focus of our management team. ISO 9001 is complemented by formal management reviews, internal audits, corrective and preventative programmes.

To ensure the integrity of the system, quantitative quality objectives based on operational metrics are established, monitored, measured and reviewed by managers who are held accountable for their results. In addition, all of Tandym Print’s employees are trained in quality management methods and are supplied with the resources required to ensure that such methods are used effectively.

Our expert team strive to provide excellent customer service throughout the printing process, from a client’s request for an estimate to delivery of the printed product. To us customer service is about delivering to our high quality standards as well as exceeding the client’s expectations. We always begin by gaining an understanding of the requirements of the job.

We strive to keep our clients updated regarding our progress, throughout the printing process so that they have peace of mind and can get on with things. More than this, we work in partnership with our clients as is The Tandym Way: their deadlines are as important to our team as they are to our clients, as is finding a solution to their print challenge and the quality of the end result.

Tandym Print is a family business founded on solid values. We regard this fact as a key differentiator, in an industry dominated by corporate giants. In remaining true to our values we are able to provide our clients with a unique experience defined by our personal touch. The Tandym Way is about a partnership with our clients that is in their best interest, as well as doing business ethically.

We work in partnership with our clients to ensure their complete satisfaction. This is in line with our founding philosophy and is the Tandym Way. It is through partnering with clients that we are able to gain the understanding of their requirements and expectations required to deliver to our quality standards.

The Tandym Way

The Tandym Way of doing things stems from Basil Morkel’s belief in the importance of getting the basics right; working in partnership with clients, providing superior customer service and delivering exceptional printed product.

What began as an internal set of “rules to go by” has evolved into a promise to our clients, because our clients took notice and continue to print with us; the Tandym Way of doing things differentiates us.” – Jerome Morkel

Our clients have come to expect the following as a result of The Tandym Way of doing things:

  • Excellent service from the time of requesting a quotation, to delivery of the finished product, often directly to their customers.

  • A determination to find a solution to meet their requirements where necessary.

  • Support in the form of a client service liaison from our production team who works closely with them to manage their job, finds solutions to any special requirements and keeps them updated as production progresses.

  • Superior quality printed product that impresses them every time.

CREATING IMPRESSIONS TOGETHER

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